INBOX INSIGHTS, August 17, 2022: Change Management, Private Social Media

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Why Do We Hate Change? And What Can We Do About It?

Change is hard. I know, understatement of the decade. Anyone who tells you they enjoy constant change is probably lying to you, or a psychopath.


Sort of.

Why do we hate change so much?

According to the Harvard Business Review, there are 10 solid reasons why. You can read the whole thing here.

The gist is people (myself included) do not enjoy the loss of control and the uncertainty that comes with change. It also creates more work, and don’t we already have enough to do?

I was told recently that I needed to modify my diet. I have a (non-life threatening) medical condition and even though I eat well already, I need to restrict my diet even further. Let me tell you, there has been a lot of huffing and puffing, digging in my heels, and general feelings of “I don’t wanna”. I’ve done it before and it sucks. Change is hard. Especially when it involved giving things up.

So, I decided that I needed to put on my big girl pants and for the sake of my health, I would figure out how to approach this in a way that was manageable. And then I remembered that I created the 5P framework. In case you forgot, the 5P’s are:

  • Purpose
  • People
  • Process
  • Platform
  • Performance

You can read more about it here.

At this point, you’re thinking, “sheesh, she’ll tell us any story to promote her lame framework!” Well, that’s where you’d be right and wrong. I’m telling you this story about myself because I want you to understand that I truly believe in the things I create for Trust Insights. They are an extension of who I am as a person. I use the 5Ps in my everyday life. And, it’s my job to promote my work – so here we are.

Anywho, back to the story. I started thinking about how much I didn’t want to make this change, knowing that I needed to do it anyway. Breaking it down into the 5P framework will at least give me the opportunity to create a plan for myself. What does it look like?

  • Purpose: Change my diet to get my symptoms under control

  • People: Me & my husband (who does the cooking)

  • Process:

    • Not cold turkey (pun intended). I need to eliminate foods gradually so it’s sustainable.
    • Find a list of acceptable foods and create a meal plan.
  • Platform: A daily symptom tracker to see what’s working and what’s not. Google sheet for meal planning.

  • Performance: How do I feel? Did my energy go up? Did my other symptoms lessen?

When I look at it like this it doesn’t feel as overwhelming. This is an overly simplified version – I still have to do the research and planning and prepping. But you get the idea. You can apply the 5Ps to just about any problem you need to tackle – at work and in your personal life.

If you have a large project or task that you’ve been putting off because it feels overwhelming, I feel you. It’s hard. Try the 5P Framework to see if it simplifies things. If nothing else, it will help you understand if the project is important and if you have all the pieces.

How do you manage your projects?

Let me know in our free Slack group, Analytics for Marketers.

– Katie Robbert, CEO

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Data Diaries - Interesting Data We Found

In this week’s Data Diaries, let’s riff on Katie’ open about change. Social media itself is changing, as we discussed in this week’s post on pumpkin spice data. One of the biggest changes? The explosion in private social media communities, communities out of the public eye and not moderated by AI algorithms.

Three of the most well known services are Slack, Discord, and Telegram. How should we measure their growth? None of the companies have public APIs that allow the general public to see just how large they are, but one way we can view a proxy of this is to look for inbound links to each service. For example, every time we link to Analytics for Marketers, we’re sharing links to a Slack-based service.

So what does that look like?

Slack Discord Telegram

What we see above is that the links to the services have grown considerably over time; however, at the start of the pandemic, we see Discord servers’ links explode. In 2021, Slack sees a bump, but in 2022, Telegram surges ahead to second place.

One thing that’s important to note, particularly about Slack, is that Slack’s primary intended use is within a company. Public Slack servers aren’t as much of a thing as public Discord servers or public Telegram channels, which is why there’s such a disparity between the two services.

Nonetheless, each of these data points shows hundreds or thousands of new private communities appearing every month, and these are services about every possible topic under the sun.

In terms of language, how do these communities refer to themselves? Slack goes by channels, workspaces, and communities:

Slack top words

Discord goes by servers:

Discord top words

And Telegram goes by channels:

Telegram top words

Finally, one important consideration is the language used. While we can’t narrow down the nations these different services’ channels and servers use, we can see the language of the landing pages with the invites. Using this information, what can we determine?

Slack languages

Reflecting its work and technical heritage, the dominant languages for Slack are English, Japanese, and German.

Discord languages

Discord’s top languages are English, French, and German.

Telegram languages

And Telegram’s top languages are English, Russian, and Urdu.

We see that for both Slack and Discord, English is by far the dominant language, while it’s much more mixed for Telegram. Thus, if you market to non-English speaking locales, chances are that Telegram might be a better place for a community.

As you examine this data, consider where you’re marketing today on social media and ask whether these newer channels might be a good addition to your marketing, especially if you’re focused on growing a community and you don’t want to deal with the algorithms that power mainstream social media sites and inhibit your reach.

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