post mortem

How to run an effective post mortem

Last week I went camping. I loved it. L-O-V-E-D it. I’ve been camping before but it’s been a very long time so I forgot a lot about what I used to know. I was off the grid for two whole days, which might not sound like a long time but it was long enough. In […]

Read More…

expectations

How do you manage expectations?

A former colleague once told me that the key to happiness is managing expectations. I don’t know about happiness, but I do know that managing expectations are the key to a successful project. How do you manage expectations? Well, you ask people what they expect once you complete the work. The best way to do […]

Read More…

agile change

How people prevent agility

Agile. Nimble. Flexible. Proactive. Adaptive. These are all ways that we ideally want to be able to describe ourselves, our teams, and our companies. But the truth is, most of us aren’t any of those things. We’re rigid. We like predictability and consistency. We create plans but have a hard time when those plans change […]

Read More…

Where change management goes wrong

Last week I wrote about the foundations of change management. Ironically, I got it wrong. I failed to mention who was writing the cold open in the newsletter. Hi, it’s me, Katie. ::waves:: What happened was that Chris and I talked through all the changes I listed in last week’s newsletter. Part of the internal […]

Read More…

{PODCAST} In-Ear Insights: Essential Management Skills

In this week’s In-Ear Insights, Katie and Chris answer a listener question: what are the most important skills or things to know when you become a new manager? What are some of the major obstacles that individual contributors face when finding themselves in a management role? Tune in to find out some of the mistakes […]

Read More…

{PODCAST} In-Ear Insights: Marketing Technology QA Processes

{PODCAST} In-Ear Insights: Marketing Technology QA Processes

In this episode of In-Ear Insights, Katie and Chris talk about code quality assurance, process management, and how often you should be updating your standard operating procedures. What happens if you don’t keep your processes and code in good working order? Tune in to find out! Watch the video here: Can’t see anything? Watch it […]

Read More…

{PODCAST} In-Ear Insights: Change Management and Creating Lasting Change

{PODCAST} In-Ear Insights: Change Management and Creating Lasting Change

In week’s episode of In-Ear Insights, Katie and Chris talk shop on change management. Why is it so hard to create lasting change in an organization? From fad diets to the 7 deadly sins, we cover a ton of ground on motivating people to make changes for the better. Tune in! Watch the video here: […]

Read More…

Pin It on Pinterest