My family and friends often ask, “What does Trust Insights do?” and for some reason, I struggle to come up with a simple answer. Why? Because I’m trying to answer “what we do” instead of “what we do for you”. I muddle through phrases like “change management” and “machine learning”. Outside of Trust Insights, those […]
Read More… from What do you do versus what do you do for me?
Last week I went camping. I loved it. L-O-V-E-D it. I’ve been camping before but it’s been a very long time so I forgot a lot about what I used to know. I was off the grid for two whole days, which might not sound like a long time but it was long enough. In […]
A former colleague once told me that the key to happiness is managing expectations. I don’t know about happiness, but I do know that managing expectations are the key to a successful project. How do you manage expectations? Well, you ask people what they expect once you complete the work. The best way to do […]
I have a giant pile of work that I need to do. It feels like an unclimbable mountain. It’s the type of situation where feel the need to put on a hat to keep my brain from spilling out from the top of my head. This morning, I prioritized a Peloton ride with a friend […]
Agile. Nimble. Flexible. Proactive. Adaptive. These are all ways that we ideally want to be able to describe ourselves, our teams, and our companies. But the truth is, most of us aren’t any of those things. We’re rigid. We like predictability and consistency. We create plans but have a hard time when those plans change […]
Last week I wrote about the foundations of change management. Ironically, I got it wrong. I failed to mention who was writing the cold open in the newsletter. Hi, it’s me, Katie. ::waves:: What happened was that Chris and I talked through all the changes I listed in last week’s newsletter. Part of the internal […]
In this week’s In-Ear Insights, Katie and Chris answer a listener question: what are the most important skills or things to know when you become a new manager? What are some of the major obstacles that individual contributors face when finding themselves in a management role? Tune in to learn about essential management skills. You’ll […]
Read More… from {PODCAST} In-Ear Insights: Essential Management Skills
In this episode of In-Ear Insights, Katie and Chris talk about code quality assurance, process management, and how often you should be updating your standard operating procedures. What happens if you don’t keep your QA processes and code in good working order? Tune in to find out! [podcastsponsor] Watch the video here: Can’t see anything? […]
Read More… from {PODCAST} In-Ear Insights: Marketing Technology QA Processes
In the week’s episode of In-Ear Insights, Katie and Chris talk shop about process change management when it comes to process management. How do we handle the creation and adoption of new processes, especially when they’re big changes? Tune in! [podcastsponsor] Watch the video here: Can’t see anything? Watch it on YouTube here. Listen to […]
Read More… from {PODCAST} In-Ear Insights: Process Change Management
In week’s episode of In-Ear Insights, Katie and Chris talk shop about change management when it comes to technology. When a new piece of software is introduced, how do you handle the changes? Using the rollout of Google Analytics 4 as an example, what are the steps we must take to ensure as smooth a […]
Read More… from {PODCAST} In-Ear Insights: Technology and Change Management
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