by cspenn | Oct 28, 2020 | customer experience, data analytics, data protection, podcast
In this week’s In-Ear Insights, Katie and Chris discuss a recent consumer data experience with one vendor sharing data to another vendor without the consumer’s active consent. In this show, you’ll learn what active consent is (and why it matters),...
by cspenn | Feb 19, 2020 | data analytics, data protection, ethics, marketing analytics, podcast, privacy
In this week’s In-Ear Insights, Katie and Chris address pressing questions about the ethics of marketing analytics, data collection, and consumers’ right to privacy. What should marketers be collecting? What shouldn’t they? What are the implications...
by cspenn | Feb 5, 2020 | data protection, marketing, podcast, Uncategorized
In this week’s episode, Katie and Chris discuss appropriate and inappropriate uses of marketing analytics, data, and machine learning/AI when it comes to making people feel less or more valued. Learn how electronic health records and customer data platforms are...
by cspenn | Jul 24, 2019 | ccpa, compliance, coppa, data protection, gdpr, hipaa, marketing, podcast, privacy
In this episode of In-Ear Insights, Katie and Chris discuss the trend of marketing data consolidation, customer data platforms, and how marketers may be unknowingly violating multiple privacy regulations such as GDPR, CCPA, HIPAA, and COPPA in their quest for...
by cspenn | Jul 10, 2019 | data protection, data science, gdpr, podcast, privacy
In this week’s episode of In-Ear Insights, Katie and Chris tackle the thorny issues of user data privacy and what expectations a company should plan to meet when it comes to protecting users – even when the users make bad choices. Learn the different types...