customer retention Archives - Trust Insights Marketing Analytics Consulting

{PODCAST} In-Ear Insights: SEO and Customer Retention

Posted on January 27, 2021 by cspenn

In this episode of In-Ear Insights, Katie and Chris ask the question: why don’t we focus on or measure SEO for customer retention? After all, useful, valuable content isn’t solely the provenance of new customer acquisition. Keeping existing customers happy and providing them value is equally or more important – but we don’t typically measure […]

${PODCAST} In-Ear Insights_ Client Retention with Gini Dietrich$

{PODCAST} In-Ear Insights: Client Retention with Gini Dietrich

Posted on May 13, 2020 by cspenn

In this week’s In-Ear Insights (the Trust Insights podcast), we conclude our series of interviews with successful agency owners. We talk with Gini Dietrich. Gini Dietrich is the founder, CEO, and author of Spin Sucks, host of the Spin Sucks podcast, and author of Spin Sucks. She has run and grown an agency for the […]

{PODCAST} In-Ear Insights: Client Retention with Brooke Sellas

Posted on May 6, 2020 by cspenn

In this week’s In-Ear Insights, we continue our exploration of client retention strategies in the current global crisis. Katie and Chris chat with Brooke Sellas, founder and CEO of B-Squared Media, on her best tips for client retention and loyalty. She delivers insights about which industries are doing more with digital marketing, how she manages […]

{PODCAST} In-Ear Insights: Client Retention with Jay Baer

Posted on April 29, 2020 by cspenn

In this week’s In-Ear Insights, we continue our focus on client retention with our guest Jay Baer. Join Katie and Chris, along with Jay, as they talk about client retention, what expectations to set, a farming strategy for clients and goodwill, how this crisis is different from the Great Recession, and much more. Learn more […]

${PODCAST} In-Ear Insights_ Client Retention with Mitch Joel$

{PODCAST} In-Ear Insights: Client Retention with Mitch Joel

Posted on April 22, 2020 by cspenn

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris talk to fellow agency owner and marketing superstar Mitch Joel. Mitch dishes on what agencies should be doing to retain clients, keep business, and move forward during a global crisis. You’ll learn some of his favorite tips, how to think about your […]